https://scroll.in/article/1039797/worst-decision-of-my-life-byjus-accused-of-driving-parents-into-debt-with-predatory-practices
The learning platform allegedly took advantage of parents’ concerns for their children’s education to pressure and dupe them.
Byju’s, the most valuable startup in India and a household name, is facing a range of complaints on social media platforms and consumer websites from customers who say they were exploited and deceived, putting their savings and futures in jeopardy.
Twenty-two Byju’s customers, several from low-income homes, told Context how they had been aggressively targeted by salespeople, with some coerced into paying for courses, tricked into taking out loans and ultimately left out of pocket.
by Annie Banerji, Thomson Reuters Foundation
17/12/2022
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