https://darpg.gov.in/sites/default/files/Social_Accountability.pdf
The key areas for the use of social accountability methods are in:
o the preparation, implementation, monitoring and evaluation of poverty reduction strategies;
o public sector reform and public expenditure management processes;
o community‐driven development programs; and
o sectoral interventions (e.g., in health, education, transport, water and sanitation, rural development and urban development programmes (and)
recommendations for policy design
a detailed activity mapping exercise should be carried out, following the “principle of subsidiarity”
Enforcing proactive disclosure of information: Compliance with Section 4 of RTI Act
e a comprehensively thought out information dissemination policy
Every scheme must have a well maintained website with details of the scheme such as citizen charters which clearly spell out roles, responsibilities, names of officials concerned, their contact details, expected service quality levels, service quality levels
. Capacity Building and Community Mobilization:
IV. Grievance Redressal: