While embracing technological advancements, it is imperative not to compromise offline systems that have traditionally served as a lifeline for those with limited digital access.
We discuss the obstacles encountered by those using the scheme within its digital framework. We trace changes in two specific aspects of the digital framework: access to information, and changing compliances. The changes in both aspects since 2019 impact not just ‘entitlement holders’ experience of the scheme, but also potentially hamper the seamless flow of benefits. Using case studies gathered in Andhra Pradesh (AP), Gujarat, Odisha, Rajasthan and Telangana, we illustrate the struggles of farmers and local officials in navigating PMKISAN’s digital landscape. This journey underscores the necessity for streamlined and accessible information systems to ensure any welfare programme’s success.
by Chakradhar Buddha and B.D.S. Kishore
30/11/2023